Refund and Return Policy
Thank you for shopping at CliqueKart. We want you to be completely satisfied with your purchase, and we understand that sometimes returns and refunds may be necessary. This Refund and Return Policy outlines the terms and conditions for returns, refunds, and exchanges.
- Eligibility for Returns
1.1 Unused and Unopened Products: We accept returns for unused and unopened products if informed on the date of delivery via Email. The product must be in its original packaging, including all accessories, tags, and labels.
1.2 Defective or Damaged Products: If you receive a defective or damaged product, please write an Email to our customer support team on the date of delivery. We will provide instructions on how to return the item for a replacement or refund.
- Non-Returnable Items
The following items are non-returnable:
- Perishable goods, such as food, beverages, and other consumables.
- Personalized or custom-made products.
- Products that have been used, opened, or altered from their original condition.
- Products with hygiene concerns, such as underwear, swimwear, and intimate apparel (unless they are unopened and in their original packaging).
- Return Process
To initiate a return, please follow these steps:
3.1 Contact Customer Support: Please send an Email to our customer support team within the eligible return period. Provide your order details (Order Number), the reason for the return, and any relevant supporting information.
3.2 Return Authorization: Once your return request is approved, we will provide you with a return authorization number and detailed instructions on how to proceed.
3.3 Packaging and Shipping: Please ensure that the product is securely packaged and includes all original accessories, tags, and labels. Ship the product back to us using a reliable shipping method with tracking and insurance. The return shipping costs will be your responsibility unless the return is on account of a defective/damaged product.
- Refund Process
4.1 Inspection and Processing: Upon receiving the returned product, our team will inspect it to ensure that it meets the eligibility criteria mentioned in Section 1. If the return is approved, we will initiate the refund process.
4.2 Refund Method: Refunds will be issued in the original form of payment used for the purchase. Please note that it may take a few business days for the refund to be reflected in your account, depending on your financial institution's processing times.
4.3 Non-Refundable Fees: Shipping charges, if applicable, are non-refundable. In case of returns due to our error or a defective/damaged product, we will refund the return shipping costs as well.
- Exchanges
If you would like to exchange a product for a different size, color, or variant, please follow the return process mentioned in Section 3 and place a new order for the desired item on our website. Exchanges are subject to availability.
- Contact Us
If you have any questions or need further assistance regarding our Refund and Return Policy, please contact our customer support team via Email:
Email: info@cliquekart.com
We are here to help and ensure that you have a satisfactory shopping experience with us.
Last Updated: 4th July 2023